Refund policy

Returns & Exchange Policy
We want you to love what you ordered. Since our pieces are lightweight fashion jewellery, returns are accepted only in the specific cases below.
Eligible for Return or Replacement
    •    The item arrived damaged
    •    You received the wrong item (different from what you ordered)
Not Eligible for Return
    •    Change of mind after purchase
    •    Size/style preference issues (unless it was our error)
    •    Requests made without proof (see below)
    •    Requests made after the return window has closed
Return Window
Requests must be raised within 3 days of delivery. We’re unable to accept requests made after this window.
How to Raise a Request
    1.    Email us at daintydropsofficial@gmail.com with your order number and a description of the issue
    2.    Attach a clear photo — and if possible, an unboxing video — showing the damage or the incorrect item. This is the fastest way to get your request approved without back-and-forth
    3.    Our team will respond within 24–48 hours
Resolution
Once approved, we’ll arrange a replacement (subject to stock availability) or a refund, based on your preference. Refunds are processed to the original payment method within 5–7 business days of approval.
A Quick Tip
We recommend recording an unboxing video every time you open a Dainty Drops package. If there’s ever an issue, this makes approving your claim quick and hassle-free.
For any questions, reach out at daintydropsofficial@gmail.com.